SHIPPING, RETURNS & EXCHANGES

At checkout, you can choose what type of shipping service you would like.

If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

MY ACCOUNT

Registering an account allows you to check on the status of your order, as well as faster check out for future orders. You can register for an account in the upper right corner of every page. Once you are a registered user, simply click sign in on the top right of the homepage to access your account. If you have forgotten your account password, please click "forgot password" when signing in to reset your password.

You can sign up for our periodic newsletter at the bottom left of every page. You will receive updates on new styles, events, and restocks. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of any newsletter.

ORDERS

To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information.

If you need assistance with your order or help locating a specific item or style, please e-mail us at hello@austere.co